FAQ

Where do you ship?
We currently ship within the United Kingdom.

How much is delivery?
We offer free standard delivery on all UK orders.

How long will my order take?
Orders are delivered within 7–16 business days.

How do I track my order?
Once your order ships you’ll receive a confirmation email with tracking details, or visit our Track Order page.

What is your returns policy?
You can return items within 30 days of delivery. See our Refund Policy.

How do I start a return?
Email info@sylviemae.com with your order number and we’ll guide you through it.

How do I choose my size?
Most product pages include a size guide with measurements. If you’re between sizes, we generally recommend sizing up.

Email info@sylviemae.com or call +44 7376 422538, Monday to Friday, 9:00am to 5:00pm. We reply within 24 hours on business days.