Terms of service

Welcome to Sylvie Mae. These Terms of Service ("Terms") govern your use of sylviemae.com (the "Site") and any purchase you make through it. By accessing or using the Site, you agree to these Terms.

About These Terms

These Terms apply to all visitors and customers of the Site. We may update these Terms from time to time; the current version is always available on this page, with the date it was last updated shown below.

Products and Pricing

All product descriptions, images and prices are shown in good faith and to the best of our ability at the time of listing. Prices are displayed in GBP and include VAT where applicable. We reserve the right to correct any pricing or listing errors, and to limit order quantities.

Orders and Payment

Placing an order is an offer to purchase, which we may accept or decline at our discretion — for example if an item is unexpectedly out of stock or if we suspect fraudulent activity. Payment is taken at the time of order. You confirm that any payment details you provide are accurate and that you are authorised to use the payment method.

Shipping and Delivery

Delivery timeframes are set out in our Shipping Policy. We currently ship within the United Kingdom only.

Returns and Refunds

Our returns and refunds process is set out in our Refund Policy.

Intellectual Property

All content on this Site — including text, graphics, logos and images — belongs to Sylvie Mae or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce or use our content without permission.

Acceptable Use

You agree not to use the Site for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to interfere with the proper working of the Site.

Limitation of Liability

To the fullest extent permitted by law, Sylvie Mae is not liable for any indirect, incidental or consequential loss arising from your use of the Site or your purchase of our products. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.

Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms or your use of the Site will be subject to the jurisdiction of the courts of the United Kingdom.

Contact Us

If you have any questions about these Terms, please contact us at info@sylviemae.com. We reply within 24 hours on business days.

Sylvie Mae, 22 Long Drive, Ruislip, HA4 0HG, United Kingdom.

Last updated: 2 August 2026.